Vidyut Electrical Solutions

These Terms and Conditions govern the use of services provided by Vidyut Electrical Solutions. By booking or using our services, you agree to comply with the terms outlined below.

1. Service Agreement

• Vidyut Electrical Solutions provides electrical, TV repair, and related maintenance services.

• Services are delivered based on the issue described by the customer and the condition observed during inspection.

• Final scope of work is confirmed after on-site diagnosis.

2. Booking and Scheduling

• Service requests can be made via phone, WhatsApp, website, or other communication channels.

• Appointments are scheduled based on availability.

• We reserve the right to reschedule due to operational or unforeseen circumstances.

3. Charges and Payments

• Charges may include inspection/visiting fees, labor/service charges, and cost of spare parts.

• Pricing will be communicated after inspection and before proceeding with repairs.

• Payments must be completed upon service completion unless otherwise agreed.

4. Inspection / Visiting Charges

• Visiting charges apply once a technician is dispatched.

• These charges are non-refundable, even if the service is not approved after inspection.

5. Cancellations

• Cancellations should be made prior to technician dispatch.

• If cancelled after dispatch or arrival, applicable visiting charges will apply.

• Repeated cancellations may affect future service availability.

6. Service Execution

• Customers must provide accurate information about the issue and ensure safe access to the service location.

• We reserve the right to refuse or discontinue service if conditions are unsafe or misrepresented.

7. Spare Parts

• Spare parts used during repairs may be new or compatible replacements, depending on availability.

• Availability and delivery timelines for parts may vary.

• Once installed, parts are non-returnable and non-refundable.

8. Warranty

• Warranty, if provided, is limited to the specific service or parts replaced.

• Warranty terms are governed separately under our Warranty Policy.

• Warranty becomes void in cases of misuse, tampering, or third-party intervention.

9. Limitation of Liability

• Vidyut Electrical Solutions is not liable for:

  • Pre-existing faults or hidden defects

  • Damage due to power fluctuations, external factors, or improper use

  • Indirect or consequential losses arising from service delays or failures

10. Third-Party Platforms

• We may use third-party platforms such as WhatsApp or payment gateways.

• We are not responsible for the policies, security, or performance of these external services.

11. Intellectual Property

• All content on our website (including text, logos, and branding) is the property of Vidyut Electrical Solutions and may not be copied or reused without permission.

12. Privacy

• Use of our services is also governed by our Privacy Policy, which outlines how customer data is collected and used.

13. Changes to Terms

• We reserve the right to update or modify these Terms and Conditions at any time without prior notice.

• Continued use of services implies acceptance of the updated terms.

14. Contact Information

For any questions or service-related concerns, contact us:

• Phone: +91 88288 08908

• Email: info@vidyutelectricalsolutions.in

By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.